Michael Rawlings

Michael Rawlings is an experienced Client Delivery Manager at Serco Listening, overseeing a significant contract for the UK's largest online and home retailer since August 2010. In addition to this role, Michael founded BRSS, a consultancy aimed at optimizing small to medium-sized contact centers for better financial and customer service outcomes. Previous experience includes consultancy work at Hospedia Ltd, enhancing their contact center operations, and serving as Operations Coordinator at G-T-P Group Ltd, where management of multinational campaigns for major companies was key. Michael holds a GNVQ Business Advanced in Business Studies from Pershore High School.