Lydia Slotten

Lydia Slotten is an accomplished professional with extensive experience in customer experience and service design. Currently serving as the Director of CX & Service Design at Lovesac, Lydia focuses on innovative programs aligned with the company's Designed for Life philosophy, emphasizing circular economy practices. As the co-founder and Owner Artist of Paper Phoenix, Lydia leads a graphic and fine art design company. Previous roles include Product Director of Customer Experience at Jabian Consulting, where Lydia drove customer-centric transformation initiatives, and Consultant at Accenture, providing expertise in enterprise customer experience. Lydia's early career includes roles in business development and marketing strategy operations, alongside freelance digital brand consulting. Lydia holds a BBA in Process Management and Consulting from William & Mary.