Sofia Azman is a customer service and operations professional with over a decade of experience in retail, e-commerce, and interior design. Currently serving as a Senior Customer Happiness Officer at The Makeover Guys, Sofia manages high-volume online and retail operations while guiding a team to enhance customer experiences. Previously, Sofia held positions including Shift Manager at Starbucks, where they developed skills in team leadership and operations, as well as roles in e-commerce logistics and automotive sales. Sofia has also earned a Bachelor’s degree in Mass Communication from Universiti Teknologi MARA, showcasing a strong educational background to complement their professional expertise.
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