Lindsey Major

Lindsey Major, MBA, currently serves as the Chief Member Experience Officer and Head of Customer Experience at The Mechanical Licensing Collective, where responsibilities include leading the Voice of the Customer strategy and building the Customer Experience department, achieving significant customer satisfaction scores. Previously, Lindsey held positions such as Head of Customer Strategy at Fairygodboss, where innovative process redesigns led to improved efficiency, and Customer Experience Manager at SmileDirectClub, focusing on product testing and market research. Earlier experience at Lyft encompassed roles in customer experience management and recruitment, contributing to significant organizational growth and process improvements. Educational qualifications include an MBA from Belmont University and a degree in Business and Entrepreneurship from the University of Iowa.