Zhanna Makris

Zhanna Makris has extensive work experience in the healthcare industry. Zhanna started their career as an Emergency Department Team Leader at The MetroHealth System in 2007 and then served as a Financial Case Manager from 2008 to 2010. Zhanna was later promoted to the role of Ambulatory Coordinator, where they oversaw the operations of an OB/GYN clinic with a significant budget and outpatient visit volume. In 2016, Zhanna became the Operations Manager for the Ambulatory Network, responsible for managing two ambulatory sites and implementing various processes to ensure compliance and improve patient experience. Zhanna also played a key role in driving growth, reducing costs, and exceeding productivity targets. Most recently, they became the Center Director for the Ambulatory Care Enterprise, where they continue to lead and drive improvements in operational efficiency and patient care. Prior to working at The MetroHealth System, Zhanna served as a Practice Manager at Mark Melamud, MD, LLC.

Zhanna Makris has a Master of Public Administration (MPA) degree in Non-Profit/Public/Organizational Management from Keller Graduate School of Management of DeVry University, which they obtained from 2013 to 2014. Prior to that, they earned an MBA in Healthcare Management from the same institution from 2009 to 2011. Their undergraduate education includes a B.A in International Relations and Business/Marketing from Cleveland State University, completed from 1998 to 2000. Zhanna also holds additional certifications such as Lean Six Sigma Yellow Belt (ICYB) from Case Western Reserve University, a Certified Healthcare Access Associate from the National Association of Healthcare Access Management (NAHAM), and a Certified Professional Coder from AAPC. The specific month and year of obtaining these certifications are not provided. Additionally, Zhanna attended Bryant & Stratton College for a Certified Professional Coder program, but the duration and completion are not specified.