Forrest Hersom

Forrest Hersom is a seasoned professional with extensive experience in customer success and marketing operations. Currently serving as the Sr. Creative Coordinator for Marketing Operations at The North Face, a VF Company, since September 2023, Forrest previously held the position of Enterprise Customer Success Manager at Seso Inc. and Typeform, driving significant metrics in global customer relationships, including a 98% gross retention rate. At Typeform, Forrest managed a prestigious portfolio of enterprise clients, coached new team members, and facilitated projects to enhance onboarding experiences. Prior experience includes roles as a Technical Project Manager/Scrum Master at Gloo, where Forrest led cross-functional teams, and earlier positions in sales and video production. Forrest holds a Bachelor's degree in Film Studies from the University of Colorado Boulder and an Associate of Arts from Arapahoe Community College.