Melan Costa

Melan Costa is an experienced telecommunications professional specializing in telephony engineering and technical support, currently serving as a Senior Telephony Engineer at The NRMA since December 2021. Prior roles include Lead Technical Engineer at CCNA, where responsibilities included Avaya core integration, and Avaya Technical Consultant at Direct Technologies, focusing on planning and project delivery. Melan has also held positions as a Senior Customer Support Engineer at Eurocom Australia, providing L2/L3 support for various voice products, and as a CTI Engineer at Salmat, addressing call center platform issues. Previous experience includes senior technical roles at Al Futtaim Technologies and KBSL Information Technologies, where Melan managed enterprise projects and supported multiple voice solutions. Melan holds a BSc.(Hons) in Business Computing from the University of Wolverhampton.