Melissa Otto

Melissa Otto possesses extensive experience in business systems analysis and CRM solutions, currently serving as a CRM Business Systems Analyst at The Opus Group® since August 2018. Prior roles include CRM Technical Analyst at Intuitive Technology Group and Sr. Manager/Business Analyst at Greater Twin Cities United Way. Melissa's background also features consultancy work at RSM US LLP in Microsoft Dynamics CRM, and business process analysis at Greater Twin Cities United Way. Earlier in the career, Melissa held a senior specialist position in flight operations at Northwest Airlines. Academic achievements include an MBA from Metro State University and a Bachelor of Business Administration in Aviation Management from the University of North Dakota.