Joey Lai

Joey Lai is a Guest Relations Executive at The Peninsula Hotels since October 2022, responsible for providing exceptional guest services and operational support, handling VIP pre-stay arrangements, and maintaining guest databases. Previously, Joey served as a Front Desk Agent, ensuring efficient reception services and fostering guest relations. Experience at Jugo Juice includes roles as Deputy Store Manager, overseeing daily operations and staff training, and as a Food Counter Attendant, delivering excellent customer service. Joey's involvement with the Pacific Asia Travel Association (PATA) includes holding positions as Vice-Chairperson and Secretary, contributing to chapter organization and communication. Additional experience spans roles in food service and retail, alongside a Bachelor of Tourism Management Degree from Capilano University, specializing in Hotel and Resort Concentration.