Tad Rios

Tad Rios is an experienced professional in product operations and user support, currently serving as Product Operations Manager at The Predictive Index since July 2021. Prior roles include Senior User Operations Specialist II and Senior User Operations Specialist - Technical Escalations at the same organization, and Customer Implementation Associate at Curriculum Associates. Tad has demonstrated success in managing user support, closing over 100 support tickets monthly, and enhancing user experiences through various projects and custom solutions. Previous experience includes recruitment at Year Up and technical support at Health Leads, where Tad created custom objects and reports using Salesforce. Tad's early career includes an IT Project Management/AV Intern position at Pegasystems, focusing on project tracking and setup. Tad holds a degree in Information Technology from Year Up Boston.