Bill Rice

Bill Rice has extensive experience in customer service and training, currently serving as Director of Customer Service at The RealReal since April 2020, after previous roles including Associate Director of Education & Experience and Senior Customer Service Manager for Outsourced Operations. Prior experience includes serving as Director of Training & Process at The New York Times, where Bill leveraged insights from prior engagements to enhance training programs for a national customer service team. Bill's background also includes a role as Customer Service Integration Manager at Publishers Circulation Fulfillment, where leadership included managing a contact center and implementing a CRM system to improve service delivery. Bill began a career in customer service as Manager of Learning & Development, focusing on training initiatives for New York Times operations. Bill holds a Bachelor’s degree in Business Administration with a specialization in Healthcare from Lehman College.