Sydney Coleman

Sydney Coleman has a diverse range of work experience in the IT field. Sydney started their career as a Helpdesk Coordinator at Motorola Solutions in 2006 and then moved on to roles such as Level 1 Tech Support/Call Router at CDW and Student Support Services at Kaplan University. Sydney gained experience in providing customer support and troubleshooting in Windows environments during this time. From 2009 to 2012, they worked as a Digital Care Support specialist at McGraw-Hill Education, handling first and second level support for students and instructors. Sydney then joined United Airlines as a Level 2 Helpdesk Analyst, supporting the airline industry with various third-party programs. In 2013, they worked as a System Analyst at Wideload Games, providing computer and technical support for a gaming studio. From 2014 to 2015, they worked as a Training Specialist at Chicago Public Schools, delivering one-on-one training for Mosaic point of sales/service software. Sydney then worked as a Home Office Helpdesk support at DeVry Education Group in 2014, providing phone and chat support for DeVry students, colleagues, and faculty. From 2015 to 2017, they worked as a Network Health Specialist at Outcome Health, overseeing the installation and upkeep of digital screens and media systems in healthcare practices. Sydney'smost recent role was as an IT Coordinator/IT Help Desk Lead at The Resurrection Project, where they managed IT coordination, junior project management, and IT help-desk support for multiple locations. Sydney Coleman has demonstrated their flexibility, communication skills, and technical expertise throughout their career.

Sydney Coleman attended DeVry University from 2011 to 2014, earning a Bachelor of Science (BS) degree in Computer/Information Technology Administration and Management.