Mark Burgess

Mark Burgess is an accomplished professional with extensive experience in technical support, warranty management, and customer service within the cycling industry. Currently serving as the Bike Tech and Warranty Manager at The Rider Firm, Mark leads a team focused on providing exceptional service to bike riders while collaborating with leadership to optimize resources and training. Previous roles at Evans Cycles included Warranty Manager and Warranty Supervisor, where Mark managed teams responsible for technical support and warranty processing. Mark's background also encompasses experience in marketing, community engagement, and events coordination, showcasing a diverse skill set that includes project management, technical expertise, and customer relations.