Ruairi Faherty

Ruairi Faherty is an accomplished IT professional with extensive experience in service delivery and management. Currently serving as Service Delivery Manager at The Scouts since April 2023, Ruairi has successfully implemented ITIL practices, improved service level agreements from 60% to 95%, and established a comprehensive Service Catalogue. Prior to this role, Ruairi held positions at Mediabrands UK, where responsibilities included leading the Service Desk and driving quality delivery while implementing ITIL V4 processes. Ruairi's earlier experience includes a role as IT Technician at The Premier League and I.T. Support Engineer at Fairview New Homes Ltd., demonstrating a solid foundation in technical support and infrastructure management. Ruairi's educational background includes attendance at Dame Alice Owens from 2002 to 2009.