The Setai, Miami Beach
Britta Christina Matthew is an experienced hospitality professional currently serving as the Senior Guest Relations Manager at The Setai, Miami Beach since December 2019. In this role, Britta is responsible for optimizing guest experiences through personalized service, coordinating guest requests, managing online feedback, and enhancing operational standards. Previous experience includes positions at Burberry as a Customer Service Consultant, where Britta specialized in customer relations within the German-speaking market, and roles at One Aldwych and The Setai, focused on supervisory responsibilities and team management. Britta's educational background includes a bachelor's degree in Hotel Management from Hotelfachschule Thun.
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The Setai, Miami Beach
Situated ocean-side in the heart of Miami's most desirable location, The Setai, Miami Beach is an award- winning, international leader in hospitality and the hotel of choice for the sophisticated international traveler. The Setai masterfully combines the warmth of Asian hospitality with the best in personalized service, and truly rarified comfort. Housed in a restored 1936 landmark building within the historical Art Deco District, The Setai has been artfully designed, weaving the aesthetics of the Far East into its original Art Deco facade. The Setai features 90 Art Deco rooms, 50 Ocean Suites, 1 Grand Penthouse and incomparable amenities including three temperature-controlled sparkling pools, beach front services, exceptional dining experiences, Valmont for the Spa at The Setai and a Clefs d’Or Chief Concierge. The hotel is privately held; holds membership with The Leading Hotels of the World, and has been consecutively awarded the coveted Forbes Travel Guide Five Star Award since 2015.