Zakariya Abdul-Aleem

Zakariya Abdul-Aleem is an experienced Customer Service Manager currently employed at The Shubert Organization since September 2006, overseeing a team of over 120 agents in various departments within a call center environment. Prior experience includes roles as Operations Manager and Operations Supervisor at Aegis Communications, where responsibilities involved establishing operational objectives and managing resources to enhance engagement performance. Zakariya also held positions at King-TeleServices, supervising customer service representatives and telemarketing sales teams. Educational credentials consist of multiple Bachelor's degrees in Political Science from The City College of New York and CUNY York College.