Ajay Lulla

Ajay Lulla is a seasoned professional in customer experience and operations with extensive leadership experience across multiple organizations. Currently serving as Senior Vice President of Customer Experience at The Souled Store, Ajay previously held the position of Vice President of Customer Success & Business Finance at Haptik, where significant growth strategies were crafted. Noteworthy achievements include improving operational metrics and automation at Sterling as Vice President of Operations, scaling operations at Haptik significantly, and generating substantial additional revenue at Metafinn. Ajay's career also features impactful roles at First Advantage and Tech Mahindra Business Services, emphasizing cost reductions and efficiency improvements. Ajay holds a Bachelor's degree in Computer Applications from Vinayaka Mission's Research Foundation - University.