Brian McPhail

Brian McPhail is an accomplished executive with extensive experience in operations and customer service management within the financial services sector. Currently serving as the Group Chief Operating Officer and Interim Managing Director at The Sovereign Group since January 2021, Brian has previously held interim roles including Director of Operations at James Hay Partnership and Chief Operating Officer at NOW: Pensions. Brian's expertise encompasses leadership of operations, client services, and IT for firms like Furness Building Society and Admin Re, where substantial contributions were made to enhance service delivery and manage large teams across multiple locations and outsourced functions. A graduate of the University of Lancashire with a BA in Business Studies, Brian has consistently demonstrated a commitment to operational excellence and strategic relationship management throughout a career that spans over two decades.