Chum Mo

Acting Senior Vice President Premium Service Operations at The Star Entertainment Group

Chum Mo has extensive experience in the hospitality and gaming industry. They have held various leadership positions at The Star Entertainment Group and The Star Sydney. Chum Mo has a strong focus on delivering exceptional guest experiences and has been responsible for managing the operations of premium and VIP service areas. They have also played a crucial role in developing and implementing strategies aligned with business goals and ensuring compliance with regulatory requirements and standards. Chum Mo has a proven track record of motivating and engaging team members to provide the best possible service to guests.

Chum Mo obtained a Diploma in Business Management from RMIT University. They also earned a Certificate in Graphic Design from Randwick College of T.A.F.E. In addition, Chum Mo has completed various certifications in areas such as career conversations, business writing, leadership communications, customer service techniques, culture change, growth mindset, impactful leadership, emotional intelligence, conflict management, and talent management. These certifications were obtained from LinkedIn, with the most recent certifications being completed in 2021.

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Timeline

  • Acting Senior Vice President Premium Service Operations

    September, 2022 - present

  • Vice President Premium Services - Sovereign Operations

    August, 2020

  • Vice President VIP International Operations

    October, 2018

  • Gaming Operations Manager - Premium & VIP

    January, 2018

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