Dennis Fialho

Dennis Fialho currently serves as Vice President of Connected Experience Platforms at Travelers, focusing on the execution of CRM, Marketing, and Omni-Channel technology strategies. Prior to joining Travelers, Dennis held multiple key roles at Aetna, including Executive Director of Systems & Technology, Senior Director positions in Sales Effectiveness and Sales Strategy & Operations, and leadership in Achieving Business eXcellence initiatives. With over 16 years at MassMutual Financial Group, Dennis contributed as Assistant Vice President of Digital Lead to Claim Experience and played significant roles in change leadership, IT sourcing, and information security. Education credentials include a certificate from the Society for Information Management, a program at Columbia Business School, and an A.S. degree in Computer Systems Engineering, further reinforcing expertise in technology and business operations.