The Valley - CX Agency
Bjorn Kouw worked as a Strateeg and UX Designer at The Valley - CX Agency since August 2020. Prior to this, held roles as a User Experience-designer and Stagiar at Go2People Websites, a UX Design intern at Grrr, and an associate member at CERN. Before entering the design field, worked as a Receptionist at Health City International. Currently pursuing a Master of Science in Information Systems at the University of Amsterdam, after completing a Bachelor's degree in Communication and Multimedia Design at Amsterdam University of Applied Sciences.
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The Valley - CX Agency
The Valley is an extraordinary place full of inspiring people that you won’t find anywhere else. UX designers, brand strategists, visual designers, creatives, back-enders, front-enders, data analysts, mobile strategists and eCRM marketers. People on a mission to create the impossible and truly dedicated to their job. In The Valley, these specialists work together on best-in-class experiences for all touchpoints in the customer journey. We guide our clients to unify their customer experience (CX). We deliver consultancy and agency services focusing on execution power and makership. Our design approach helps align products and services into a unified customer experience framework that will shape efficiency, grow the business and customer satisfaction. We are named the number 1 Digital Agency by Emerce. How did we get to #1? Visit our website and our beautiful office in Amsterdam Overamstel to see and feel it. The coffee is hot, and we cannot wait to meet you and hear about your (digital) business challenges. The Valley works for brands such as Dille & Kamille, Nike TEAM, Tommy Hilfiger, AkzoNobel, Daikin, AB InBev (Hertog Jan), Bergman Clinics, VvAA, Mead Johnson, Basic-Fit, Greenchoice, Fokker Services, Renault, Raet, Rabobank, ABN AMRO, ING, National Postcode Lottery, Pets Place etc. The Valley works for brands such as Dille & Kamille, Nike TEAM, Tommy Hilfiger, AkzoNobel, Daikin, AB InBev (Hertog Jan), Bergman Clinics, VvAA, Mead Johnson, Basic-Fit, Greenchoice, Fokker Services, Renault, Raet, Rabobank, ABN AMRO, ING, National Postcode Lottery, Pets Place etc. Since July 2022 The Valley has been part of Assist Digital, a Pan-European Digital Customer Experience (CEX) company originated in Italy. The company is represented in 22 countries and orchestrates creativity, data, technology and processes to improve customer engagement and retention. Blending human and artificial intelligence, they can create value from every single contact.