Sean Humphreys

Sean Humphreys has a diverse and extensive work experience spanning various roles and companies. Sean is currently the Group Customer Care & CX Director and COO Financial Services at The Very Group. In this role, they are responsible for customer experience, customer care, and financial service operations.

Prior to their current position, Sean held several leadership roles at MBNA, including Chairman of the Board of Trustees and Chief Operations Officer. Sean led a team of over 1000 people, delivering service and support to all MBNA customers. Sean also had a dual reporting line as a member of the MBNA Executive team and the LBG Integration Leadership Team.

Sean has also served as a Non-Executive Director at Cheshire Community Foundation, where they contributed to awarding grants to small charities, and at Cheshire FA.

Before their tenure at MBNA, Sean worked at Bank of America in various positions. Notably, they were the Change Legacy & Business Support Executive, responsible for strategic integration, change management, and resolving customer complaints for MBNA Bank Limited.

Overall, Sean Humphreys has a wealth of leadership experience in the customer service, operations, and financial services sectors.

Sean Humphreys attended Catholic high school in Chester from 1982 to 1987. Sean later studied Business & Finance at NEWI from 1991 to 1994.