Mark Waitt

Mark Waitt is an accomplished professional with extensive experience in customer success and technical account management. Currently serving as Lead Technical Account Manager at The Washington Post's Arc XP, Mark has previously held significant roles at Entelo as Senior Customer Success Executive, achieving substantial revenue growth, and at Workboard Inc. as Enterprise Customer Success Manager, where Mark facilitated major revenue increases and secured funding rounds. With a strong background in customer relations and operational management developed through roles at Hearsay Systems and Great Place to Work Institute, Mark has consistently demonstrated the ability to enhance client satisfaction and drive business results. Mark's career began with technical support roles at Citrix Online and Make IT Work, complemented by military service as a Petroleum Supply Specialist in the US Army. Mark obtained education from the University of California, Santa Cruz, and Santa Barbara City College.