Paul Hancox

Paul Hancox has a comprehensive work experience in the banking and finance industry. Paul started their career as a Branch Manager with Halifax plc, where they gained a strong foundation in various functions within the retail network. Subsequently, they joined The West Brom and held several leadership positions, including Senior Branch Manager, Acting Area Manager, Regional Manager, and Head of Branches. In these roles, they focused on delivering exceptional customer experiences, improving operational performance, and driving continuous improvement. Most recently, as the Head of Customer Services & Branch Network at The West Brom, they were responsible for the overall growth and retention of customers while achieving balance sheet growth and margin goals. Throughout their career, Paul has demonstrated a hands-on approach to leadership, developing the skills of their team and guiding their behaviors to achieve results.

Paul Hancox BA (Hons), FdSc, CeMap completed a BA (Hons) degree in International Relations at Keele University from 1994 to 1997. From 2007 to 2009, they pursued a Foundation Degree in Financial Markets and Management at the University of Kent. Additionally, in 2000, they attended the Institute of Financial Services, focusing on CeMap.