Susan Henry

Susan Henry is an experienced Quality Assurance professional with a robust background in test feature creation, execution, and defect management across various organizations. Currently serving as a Quality Assurance Analyst at Western Reserve Group since August 2023, Susan previously held senior roles at WillowTree and Alliance Data, where responsibilities included leading project test teams, mentoring analysts, and ensuring compliance with WCAG 2.1 standards. Notable skills include extensive knowledge of testing methodologies, accessibility testing, and familiarity with content management systems such as EpiServer and Craft. Susan is pursuing a Master of Business Administration with a focus on Human Resources Management at Youngstown State University, building on a foundational degree in Operations Management from The Ohio State University.