Kathleen Kelly has extensive experience in customer service and management, currently serving as an Awake Overnight Counselor and Cottage Manager at The William George Agency for Children's Services, Inc. since January 2020. Previously, Kathleen worked at Tompkins Trust Company as a Teller, where responsibilities included opening new accounts and processing transactions. A significant tenure at DICK'S Sporting Goods from July 2011 to April 2019 involved various roles, including Customer Service Specialist and Apparel Sales Lead, focusing on customer service excellence and team training. Additional experience includes positions at Elmira Savings Bank and The Yankee Candle Company, Inc. Kathleen holds an Associate's degree in Sport Management from Tompkins Cortland Community College.
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