Tom H.

Tom H. is an experienced professional in customer engagement and success, currently serving as the Director of Customer Engagement at Alethea since November 2024. Prior to this role, Tom held positions at Primer.ai as Lead Customer Success Manager, focusing on AI solutions for critical organizations, and at Govini as Engagement Manager and Implementation Lead, where responsibilities included managing software deployments and client training. Tom's career includes editorial roles such as Deputy Editor for Young China Watchers and Editor in Chief for the Georgetown Journal of International Affairs, as well as geopolitical risk analysis positions at The Cohen Group and Crumpton Group LLC. Educational credentials include a Master of Science in Foreign Service from Georgetown University and a Bachelor of Arts in Foreign Affairs with a focus on Chinese Language and Literature from the University of Virginia. Tom's extensive background in customer relations, editorial management, and international affairs is complemented by a commitment to leveraging technology and data for enhanced decision-making and program improvement.