Mariliam S. is a seasoned customer support and operations leader currently serving as the Director of Customer Support & Operations at The Brief, where they are focused on enhancing customer experiences through data, automation, and AI. Previously, Mariliam held several roles at Viki, Inc., including Senior Manager of Customer and Community Experience, where they oversaw a team dedicated to customer service in the OTT space. Mariliam also served as the Director of Support & Localization at PicsArt Inc., implementing innovative solutions that significantly improved operational efficiency. They hold a Bachelor's Degree in European History from the University of Puerto Rico-Rio Piedras.
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