IMAGINE
Rafael Garcia is an experienced professional in account management and customer service, currently serving as an Account Manager at Imagine since August 2021, where Rafael communicates customer expectations to production departments and ensures customer satisfaction. Prior to this role, Rafael worked as a Customer Coordinator at PCI Group from January 2016 to July 2021, providing senior customer service support for clients such as Shutterfly and UnitedHealth Group, while guiding a team to meet transactional mail targets and performance goals. Rafael holds a Bachelor of Arts in Sociology from East Carolina University.