Gary Batroff

Gary Batroff, CCXP, currently serves as the Senior Vice President of Sales and Partnerships at Thematic, where the focus is on leveraging AI to enhance customer feedback analysis and improve customer experience metrics. Previously, Batroff held the position of Vice President of Strategic Alliances at Medallia, contributing to a leading Customer Experience Management software company post-acquisition. Experience also includes a role as Senior Manager of Customer Experience Strategy at West Monroe Partners, where Gary led the development of customer experience methodologies. Leadership roles with the Customer Experience Professionals Association and CX Catalyst further underscore Batroff's commitment to advancing the customer experience field. Educational credentials include an MBA in Quantitative Market Research and International Business from San Francisco State University, alongside a Bachelor of Science in Mechanical Engineering from Arizona State University.