Thena
Courtney M. is an experienced professional in account management and customer success, currently serving as Team Lead, Account Management for the Americas at Branch since March 2024. Prior roles at Branch included Senior Account Manager and Enterprise Customer Success Manager, where Courtney consistently met revenue targets and managed a significant book of enterprise customers. Additional experience includes positions at Catalyst Software as a Customer Success Coach, and as a Growth Advisor at Thena, specializing in customer engagement through Slack shared channels. Courtney also held senior roles at Sailthru, managing a multi-million dollar portfolio with a high retention rate, and at StackCommerce, where responsibilities included email marketing management. Educational qualifications include studies at the Fashion Institute of Design & Merchandising.
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Thena
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Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. We raised pre-seed from Pejman Nozad of Pear VC, Ben Narasin of Tenacity Fund, Mike Molinet of Branch, Michael Katz of mParticle, Coby Berman of Radar, J Zac of Lattice and others. Email is old. Slack is new. Communicate with your customers from their favorite messaging app, where they already communicate with their teams. Thena makes it easy for customers to open requests, attach files and launch chat conversations in sync with internal tools - all from the convenience of Slack. Automate your communications, reduce human errors and reduce resolution times by 30%.