Thermal
Katie Gillies is an accomplished professional with extensive experience in customer experience and account management. Currently serving as the Head of Customer Experience at Thermal since March 2022, Katie previously held the role of Customer Success Manager. Prior experience includes positions as House Manager at The Surf Experience, Regional Product Manager at Trails of Indochina, and Travel Designer at Vivid.Travel, specializing in Southeast Asia and Sri Lanka. Earlier in the career, Katie worked as an Account Executive and Global Account Coordinator at Ogilvy, focusing on clients such as Ford and Unilever's Dove brand. A foundation in advertising was built through internships at the Institute of Practitioners in Advertising and JWT in Bangkok. Katie holds a Master of Arts in Business Management and Geography from the University of Aberdeen, earned from 2011 to 2015.
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Thermal
For most, travel begins by picking a place on a map. But what if we followed our passions instead? Where would they take us? Thermal’s mission is to change the way we travel for the better, by putting passions first. For many of us, activities like surfing, fishing, skiing, cycling, cooking, and yoga are more than just hobbies to pass the time — they’re a core part of who we are. Our passions connect us to community, cement friendships, and make us feel alive. They inspire us to test ourselves, to leave home and explore the world. Traveling in pursuit of our passions brings us experiences we remember for life. Whether it’s the annual group surf trip with lifelong friends, or a solo journey to score a bucket-list wave on the other side of the world, we live for these adventures. Unfortunately, finding and planning these trips is often fraught with difficulty and stress. It’s our goal to change this. Thermal is building the marketplace for passion-driven travel. With a founding team that has shaped companies like Kayak, Airbnb, Hotwire, OpenTable, and Apple, we have the skillset to build a world-class company. It's early days, but we're working relentlessly to bring our vision to life, and we’re excited to meet like-minded individuals eager to join us on our journey.