Dayforce Technical Account Manager (tam) North America - Remote

Purpose

The purpose of this role is to be “Quarterback” for all aspects of the assigned AMS Dayforce clients and projects.

About the opportunity 
The TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with internal team members, and other key stakeholders ensuring client success and satisfaction. The TAM responsibilities include relationship management, defining and delivering customer project plans, identifying improvement opportunities, and recommending best practices, architecting effective application solutions, and other activities that drive client success. 

The TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs. This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment. 

  
What you'll deliver 

• Maintain the highest level of client satisfaction by developing relationships at all levels within the client organization and delivering high-quality solutions
• Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics
• Provide detailed information about Dayforce products, updates, issues, and workarounds
• Investigate functional and technical issues and deliver best practice recommendations to the CSDMs and/or client
• Solicit client feedback and leverage internal partners to drive product and operational improvements
• Partner with support, as needed, to continuously improve efficiency and quality of service to clients
• Engage with internally or with Dayforce via the SI portal to drive issues to closure
• Manage priorities and timely updates for client issues
• Continually advocate for clients and find new ways to add value to the client
• Identify client success criteria and execute on game plan

Skills and experience we value

• Bachelor’s degree in computer science, Engineering, or relevant software/computer-related fields

• 3+ years of support, education, consulting/implementation, or related experience in a SaaS model

• 2-5 years of proven domain knowledge in one or more HCM areas (Core HR/WFM/Payroll/GL/Benefits/Talent Acquisition)

• Strong technical background with a proven ability to resolve highly complex issues

What would make you really stand out

• Multiple levels of HCM domain experience (Core HR/WFM, Payroll, Taxes, Benefits/PPACA/Open Enrollment)

• Dayforce HCM solution

• Prior experience in SaaS and Managed Services is an asset

• Relevant certification such as CFP, CPP, CPA, or CBP