Natalia Rodriguez Molano

Natalia Rodriguez Molano is a Technical Escalations Specialist and Customer Champion at Thinkific since September 2021. Prior experience includes a role as Sr. Quality Evaluator at Concentrix from December 2020 to August 2021 and as a Quality Advisor at Booking.com from January 2018 to September 2020, where responsibilities included auditing customer service quality and addressing customer needs. Additional experience at Booking.com as a Customer Service Specialist involved handling complex guest inquiries and mitigating potential complaints. Earlier roles include Administrative Assistant at Asesorias y tramites A.R., assisting clients with invoicing and documentation, and an Assistant position at MoveCargo, focusing on data analysis for custom tariffs. Natalia holds a Business Administration - Management degree from Seneca Polytechnic, obtained between 2014 and 2017.