Yolanda Bibian H.

Yolanda Bibian H. is an experienced ServiceNow Developer with a strong background in delivering solutions tailored to client needs, utilizing ITIL principles to ensure customer satisfaction. Currently working at Thirdera and NovoScale since April 2021 and October 2019 respectively, Yolanda has developed expertise in configuring ServiceNow tools. Previous experience includes a role as Junior ServiceNow Admin/Developer at Softtek, where Yolanda assisted in addressing client issues and ensuring the quality of deliverables, and a position in Service Desk at Administradora de personal empresarial SA de CV, providing technical support for internal users. Yolanda holds a degree in Informática from Instituto Tecnológico de Aguascalientes, earned between 2008 and 2014.