Trafford Wilson

Trafford Wilson is an accomplished executive with extensive experience in customer service and organizational leadership across multiple sectors. Currently serving as the Interim Chief Customer Officer at Thirteen Group, Trafford leads teams in Customer Experience, Housing and Communities, Specialist Housing, and Repairs since September 2025. In addition, Trafford holds a position as a Non Executive Director at Moat Homes, contributing to the Board, Customer Committee, and Audit & Risk Committee since February 2025. Previously, Trafford was the Executive Director of Customer Services at The Guinness Partnership, overseeing strategies for Customer Services, Field Repairs, and Digital Transformation from August 2019 to September 2025. Noteworthy achievements at BT from 2006 to 2019 include significant improvements in customer satisfaction and operational efficiencies, along with leadership roles that encompassed major transformations in billing, collections, and revenue management. Trafford's educational background includes a Bachelor’s Degree in Electronic Engineering from The University of Sheffield and CIMA qualifications in Accounting and Business/Management.