Keith Spisz

Keith Spisz is a seasoned professional in workforce management and performance analysis, currently serving as a Senior Analyst in Workforce Management at Thirty Madison since September 2023. Prior experience includes roles such as Real Time Performance Analyst at Banner Health and multiple positions at National General Lender Services, where responsibilities spanned workforce forecasting, scheduling, and performance analysis. Keith has a solid background in call center operations, focusing on optimizing staffing levels, monitoring service delivery, and driving operational improvements. Additional experience encompasses operations management and claims adjusting, demonstrating strong analytical skills and a commitment to customer service and process efficiency. Keith holds an Associate’s Degree in Business Management from Macomb Community College.