Mariela Cruz

Mariela Cruz is an experienced manager specializing in customer success management, currently serving as the Manager of Legal Gen AI Customer Success Management at Thomson Reuters since April 2022. In this role, Mariela leads global teams across the USA, Canada, and the UK, focusing on nurturing client relationships, driving customer satisfaction, and implementing innovative solutions to complex challenges. Prior to this position, Mariela held roles including Enterprise Customer Success Manager at ThoughtTrace and Enterprise Customer Success Manager at Zendesk, where responsibilities included community engagement and account management. Mariela holds a Bachelor's Degree in Consumer Merchandising/Retailing Management from the University of Wisconsin-Madison and has educational experience from Tecnológico de Monterrey.