Zahra Merchant

Zahra Merchant is an experienced technology executive with a robust background in service management and digital technology. Currently serving as Vice President of Global Technology Service Management and Enablement at Thomson Reuters, Zahra has held significant positions including Associate Vice-President of Digital Technology and Service Management at Canada Life, and Director roles at Scotiabank for Workflow Platforms in Global Technology Services, as well as Bank of Canada for the Service Management Office and Digital Experience Strategist. Additionally, Zahra has experience as Director of Enterprise Service Management and Automation at CIBC, alongside a prior role as Senior Manager in Process Engineering.