Thornton & Grooms Heating, Cooling & Plumbing
Melissa Gosbee has extensive experience in both customer service and education. Currently serving as a Customer Service Representative at Thornton & Grooms Heating, Cooling & Plumbing since June 2021, Melissa previously held the position of Keyholder at Torrid, where responsibilities included customer service and training. Melissa spent five years in education roles, including Teacher Leader for the Carson City Public Schools District School Improvement Team, and positions as a Fourth Grade Teacher and Sixth Grade Science/Social Studies Teacher at Carson City-Crystal Area Schools. Early career roles included serving as a Game Advisor at GameStop and various positions in customer service and teaching internships. Melissa holds a Bachelor's degree in Elementary Education with a focus on Integrated Science and completed a Post-Baccalaureate Teaching Certification Internship Program at Michigan State University.
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Thornton & Grooms Heating, Cooling & Plumbing
We have been setting the standard for professional home service in the Metro Detroit area since 1937. We have built our reputation on always looking to do the right thing for our customers, our company, and our community. Our team of heating, cooling, plumbing, and drain experts continuously train to ensure we solve our customer's problems in a timely manner, offering great options - and extending a Real 100% Satisfaction Guarantee. We service, repair, maintain, and replace residential heating, cooling, plumbing and drain systems. Our mission is "To create lifelong relationships and raving fans."