Francis Jacques

Francis Jacques is an accomplished professional with extensive experience in customer journey design and change management. Currently serving as the Customer Journey Design Lead at Three UK since October 2017, Francis has collaborated with Salesforce Industries to enhance agent dashboards and customer journeys. Prior experience at Tech Mahindra from July 2004 to September 2017 includes roles such as Senior Executive, where responsibilities encompassed leading automation projects that resulted in substantial operational cost savings, and Customer Service Team Lead, focusing on team performance and efficiency. Earlier career roles include Secretary cum Computer Operator at OLS Education Centre and Layout Executioner at The Marine Sports. Educational achievements include a Bachelor of Commerce in Accounting and Finance from Mumbai University and a Diploma in Computer Applications from Unnati Computers.