Ruchika Harpalani

Ruchika Harpalani is a seasoned professional with over 20 years of experience in business readiness, change management, and capacity planning, currently serving as the Senior Business Readiness & Impact Lead at Three UK since October 2010. Ruchika has successfully spearheaded various business and technology transformation initiatives, utilizing a comprehensive prioritization matrix for effective decision-making. Previous roles at Three UK include In-life Contract Management - Operations Partner Manager, where Ruchika collaborated with major partners to enforce KPIs, and as Head of Capacity Planning on secondment, managing cross-functional teams to deliver prioritized business roadmaps. Earlier experience at Hutchison 3 Global Services encompassed change management and operational roles, contributing significantly to business profitability and enhancing customer experience. Ruchika holds a Bachelor of Business Administration from Mumbai University and a BMS in International Marketing & Finance.