Alex al

Alex Missal is an experienced IT professional with a background in IT service management, network engineering, and systems administration. Currently serving as IT Service Manager at ThriftBooks, Alex implemented SLA policies and migrated Atlassian Jira to the cloud with no downtime. Alex also enhanced security measures across the organization and championed backup solutions. Previously, as a Senior Network Engineer at ITSource_, Alex focused on standardizing processes and managing IT management software while serving as an escalation point for technicians. Earlier experience as a Systems Administrator at Romac Industries, Inc. involved building a redundant network and implementing a performance-driven ticketing system. Alex holds a Bachelor's degree in Management Information Systems from Western Washington University.