Rebek'ah (Bex) M. has a diverse work experience that includes various roles in customer support and customer engagement. Rebek'ah (Bex)'smost recent position was as the Head of Customer Engagement at Thriftify starting in May 2023. Prior to that, they worked as the UK & Ireland Customer Support Manager at Phorest Salon Software from September 2020 to May 2023.
Rebek'ah also has experience as a Customer Support Manager at TestReach where they worked with the Executive Management team to provide leadership and direction to the Client Services Team. Rebek'ah (Bex) was also responsible for building out the Customer Support function and scaling the team.
Before TestReach, they worked as the Support, Onboarding & Operations Manager at CrowdJustice, where they supported key stakeholders and undertook regular reviews of processes.
Earlier in their career, Rebek'ah worked as a Customer Support Specialist at Intercom, a Customer Service Specialist at Sky, and a Global Support Guide at University College Dublin. Rebek'ah (Bex) also held positions at Convergys as a Customer Service Specialist and a Customer Support Representative.
In addition to their customer support experience, Rebek'ah has experience in the beauty industry as a Beauty Advisor at Benefit Cosmetics. Rebek'ah (Bex) also worked as an Associate Sales Manager and Sales & Promotions Associate at Drinks2u, where they gained leadership and management skills.
Rebek'ah (Bex) M. attended Loreto College Foxrock from 2005 to 2010. Before that, they studied at The British School of Paris from 2003 to 2005. Rebek'ah (Bex) also holds a degree in Law from University College Dublin, although the specific dates of their enrollment and graduation are not provided. In addition to their formal education, Rebek'ah has obtained several certifications, including Digital Transformation, Strategic Thinking, Data-Driven Decision-Making for Business Professionals, and Supporting Workers with Disabilities. These certifications were obtained through LinkedIn, with the latest one being obtained in April 2023.
May, 2023 - present
Head Of Customer Engagement & Insights at Strata Analytics
Head Of Customer Engagement at Chainlane
Head Of Customer Engagement, CRM & GTM Automation at Vitrina A.I.
Head Of Customer Engagement at NewCarbon
Global Head Of Customer Engagement at Novonesis
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