Sarah Szafranowicz Smith

Sarah Szafranowicz Smith is an accomplished professional with extensive experience in customer success and account management. Currently serving as the VP of Customer Success at Thrive Global, Sarah leads efforts to enhance customer satisfaction and ensure long-term business success. Previous roles include Director of Client Success at Virgin Pulse, where Sarah managed a proficient account management team focused on wellness partnerships, and Manager of Client Services at ShapeUp, Inc., overseeing process improvements across customer interactions. Additionally, Sarah has held various positions in sales and marketing, showcasing a strong background in driving revenue growth and client engagement. A graduate of the University of Massachusetts Amherst, Sarah holds a Bachelor's degree in Sociology.