Lydia Usher Cemap

Lydia Usher CeMAP is an experienced professional with a diverse background in customer engagement, financial services, and entrepreneurship. Lydia served as a Level 1 Investigator at the Financial Ombudsman Service from October 2019 to January 2022 and has held various roles, including Customer Engagement and Insights Officer at Thrive Homes UK since January 2022, where responsibilities include overseeing customer complaints and ensuring compliance with housing regulations. Previous experience includes positions as a Product Transfer and Mortgage Advisor and Team Lead at First Union Mortgages Ltd, along with roles in recruitment and training. Lydia also owned Lulu's Bakery and Crafts, showcasing entrepreneurial skills in creating homemade goods.