Alex Richard is a seasoned design professional with extensive experience in service design and digital experiences. Currently serving as Design Manager for Digital Advisor Experience at Thrivent since November 2020, Alex has also held roles such as Design Lead for Digital Client Experience and in Service Design, Experience and Innovation. Prior to Thrivent, Alex was a Senior Service Designer and Researcher at Fjord, part of Accenture Song, and worked as Associate Director of Design Research and Strategy at INSITUM. An independent consultant from 2015 to 2018, Alex has contributed to various client projects and served as a Studio Adjunct at Northwestern University's Design for America. Alex's career began as a Senior Interactive Designer at Berkshire Hathaway HomeServices, following a brief stint at Torque Digital. Academically, Alex holds a Master’s Degree from the Institute of Design and a Bachelor’s Degree from the School of Design at the University of Illinois Chicago.
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