Mike Landau is a seasoned professional in customer experience and financial services with extensive management experience. Currently serving as Manager of Virtual Advice at Thrivent since November 2022, Landau previously held the role of Senior Manager of Customer Experience at Robinhood from August 2020 to July 2022, where oversight included leading a team of over 125 employees and launching key initiatives such as live phone support and compliance measures. Prior to Robinhood, experience at Fidelity Investments spanned over a decade, with positions including Director of Financial Consultants and Senior Manager of Portfolio Advisory Services, showcasing a strong background in financial management and client relations. Landau earned a Bachelor of Science degree in Business Administration and Management from the University of Missouri-Columbia in 2007.
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