Samuele Zanella

Customer Success Manager at THRON

Samuele Zanella has a diverse work experience, starting with their current role as a Customer Success Manager at THRON. In this position, they are responsible for the onboarding program for new customers, engaging with customers and prospects throughout the sales cycle, and organizing sessions to ensure project delivery and customer satisfaction. Samuele also advises clients on their digital innovation strategy and conducts training sessions for customers and external users. Prior to this, Samuele worked at Google as an Account Manager, where they managed a pipeline of 70-120 accounts and helped clients transition to a post-pay per consumption model. Samuele also served as a Business Development Representative at Google. In 2017, Samuele interned at DESTRO PAOLO S.P.A., where they assisted with finance and accounting tasks. Samuele began their career as an Administrative Clerk at SALUMIFICIO F.LLI SCAPOCCHIN S.R.L., where they handled customer inquiries, monitored deliveries, and processed invoices.

Samuele Zanella completed a Master's degree in Business Administration and Management from Maastricht University School of Business and Economics, which lasted from 2019 to 2020. Prior to that, they obtained a Bachelor's degree in Economics and Business Administration from the Università degli Studi di Padova, from 2014 to 2017. During their studies, from 2016 to 2017, they participated in the Erasmus program at Universidad de Sevilla, focusing on Business Administration. In addition to their formal education, they also obtained certifications, such as being a member of Beta Gamma Sigma and holding an IELTS - C1 Academic English Certificate, both obtained in November of different years.

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