Janae R.

Janae R. has extensive experience in trust and safety operations, currently serving as a Trust & Safety Lead Specialist at Thumbtack since August 2021, where responsibilities include managing customer concerns and upholding marketplace standards. Prior to this role, Janae worked as a Premier Support Agent, enhancing knowledge of Thumbtack’s products while assisting both professionals and customers. Janae's background includes a position as a Criminal Justice Peer Tutor at Buffalo State University, where guidance was provided to students in critical thinking and academic independence. An internship at Buffalo Veterans Treatment Court involved supporting veterans in a specialized court setting. Additional roles at Compass Group USA and The Home Depot involved leadership and customer service, with earlier experiences at Charming Charlie and DirectBuy of Westchester focusing on sales and customer support. Janae holds a Bachelor's degree in Criminal Justice and Corrections from Buffalo State University, with further education pursued at Hilbert College and John Jay College (CUNY).